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Patient Information

Referrals

All HMO insurances requiring a PCP must have a referral in place before booking an appointment with a specialist. It is the patient’s responsibility to call the Referral Department to request the referral at
781-878-4579. Please allow 7 to 10 days for the referral to be processed.

Referrals can be obtained several ways:

• Speak with your PCP during your physical exam and request referrals needed for the year. Your PCP can submit the request directly to the Referrals Department who will then get the necessary information to your insurance company.
  
• Request a referral on our web site. Click on “Patient Forms” and complete the Physician Referral Form.
  
• Call the Referral Department directly. If a representative is not available to assist you, please feel free to leave a detailed voice message on our secure line. Please be sure to include: your name, date of birth, diagnosis and appointment information including the doctor’s name.

Please remember, it is the your responsibility to make sure South Shore Medical Center has your most current insurance information. Changes in this information frequently occur at the beginning of each new year as
insurance companies and employers change policies.

Specialist appointments are scheduled by the patient. However, please make sure to contact the Referral Department with the name of your specialist and appointment date for our records.

Referrals for tests are submitted by your physician. The Referrals Department will obtain authorization from your insurance company if necessary. You will then be notified of the facility where the test is to be performed so you can call to schedule your appointment.

If medical records are needed for your referral, please contact the Medical Records Department.

Norwell and Weymouth offices  781-878-4639
Kingston office                           781-582-2633

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