Patient Information

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Patient Rights

Every patient of South Shore Medical Center has the right to:

• Be treated with dignity and respect
• Be assured of privacy and confidentiality concerning information about their medical care
• Have their questions, concerns and complaints addressed in good faith
• Make choices and decisions regarding their medical care
• Be provided with information necessary to give informed consent prior to any procedure or treatment
• Receive, on request, information about fees and charges and receive an explanation of their bill regardless of the source of payment
• Receive, on written request, a copy of their medical record
• Have an Advance Directive concerning treatment or designation of surrogate decision maker

Every patient of South Shore Medical Center has the responsibility to:

• Actively participate in decisions about their care and treatment, including being informed about outcomes of care in order to participate in current and future decisions
• Answer questions honestly and accurately
• Be responsible for personal items, including clothing, jewelry, dentures, hearing aids, eyeglasses and other items
• Be considerate of other patients, families and staff. Respect others’ privacy and property
• Respect South Shore Medical Center’s property and regulations
• Provide accurate and complete information about your family’s health insurance and meet the requirements of your health insurance coverage
• Pay bills promptly

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