Patient Information
Billing
We want you to know…
South Shore Medical Center’s financial policy and how to read and understand your billing statement.
South Shore Medical Center has “family billing;” this means that all family members are under one account and one bill is sent to the guarantor of that account. If you wish to have a separate account set up for any reason, please let us know.
Before you arrive
- Be prepared to provide complete and accurate insurance information.
- Have all essential referrals in place.
Upon your arrival
- Present your insurance card and referral information to receptionist.
- Be prepared to pay co-payment.
- Payment for any unpaid balances or non-covered services will be expected.
- If you are uninsured, full payment is expected at the time of the visit.
After your visit
- Any balances left by your insurance company will be due within 30 days of the date of your billing statement.
- Past due accounts will be referred to our outside collection agency.
- South Shore Medical Center may assume other actions as a result of unpaid balances including postponing appointments for routine or non-urgent medical care and possibly leading to discontinuation of medical care.
- Be advised that should you have any labs, you may receive an additional bill from Quest Diagnostics (800-842-1412).
- If you have imaging services, you may receive an additional bill from Harvard Vanguard
(800-898-7980).
Changes in Insurance Information
To change your Primary Care Provider (PCP) first contact your insurance company to inform them of the change. Then call SSMC at 781-878-5200 to update your PCP information.
To change your insurance information call the Billing Office at 781-878-4579.