Patient Information
Appointments
Scheduling Appointments
SSMC sees patients by appointment only, both for routine/preventive care and problem/urgent care visits. We are open 363 days a year (excluding Thanksgiving and Christmas.
- To book an appointment, please call our main number between the hours of 8:30 a.m. – 4:30 p.m.
- Urgent Care appointments are “same day” appointments and are scheduled on a day-to-day basis beginning at 9:00 a.m. Urgent Care is for patients who need same day medical attention for a condition that is not life threatening.
You may also request a routine appointment by completing a Request for Appointment under “Patient Forms” on this web site. If using our on-line form to request an appointment for your annual physical, please be certain to include the best dates and times for this appointment.
Helpful Hint Regarding Calling Times
Telephone lines are busiest between the hours of 8:00 - 10:30 a.m. and 3:30 - 5:00 p.m. If your call is for a routine/preventive care visit, you may want to wait to call during “non-peak” hours.
To make the best use of your appointment time, make a list of questions in the order of importance to discuss with provider.
Check-In
- Arrive 15 minutes before your scheduled appointment time to allow for parking and registration.
- Please bring your insurance card with you and any co-payment that is required. Payment for services not covered by insurance is due at the time of the visit. Check with your insurance company for coverage information.
- If you have a “double” appointment (example: two children with “back-to-back” appointments), please arrive 15 minutes prior to the first scheduled appointment.
- If your appointment is for a routine physical exam, you may be asked to complete a patient questionnaire.
We strive to see patients on time, however, occasionally your doctor or provider may be delayed as the result of treating patients with complex issues. In these situations, your patience and understanding are appreciated.
Late Arrivals and “No Shows”
If you arrive more than 15 minutes after your appointment time you may be asked to reschedule.
Please provide advance notice (24 hour minimum) when canceling a routine appointment. Failure to provide advance notification may result in an administrative fee being charged to your account.
Scheduled procedures such as colonoscopies require 72 hours advance notice.
Cell Phone Use
As a courtesy to our patients, cell phone use inside the medical center is discouraged.