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Billing & Insurance

Contact Us

Patient Accounts
781-624-4120

Financial Counseling
781-624-4329

Price Estimates
781-624-3424

Receive a bill in the mail? ​You can view your statement and make payments for any service you receive at South Shore Health within your South Shore MyChart account.

If you don’t have a South Shore MyChart account, you can request an activation code to enroll, or pay through our Guest Payment page.

If you have any questions about your healthcare bills or want to pay over the phone, please contact our Patient Accounts department at 781-624-4120. If you are inquiring about a bill from South Shore Medical Center, please call 781-624-4121. Please note: we are unable to process checks over the phone.

Financial Assistance

Patients may apply for financial assistance for medically necessary service. Non-medically necessary services, such as elective cosmetic surgery, are excluded from consideration for financial assistance.You may be eligible for financial assistance through a public assistance program, including Connector Care Plans, MassHealth, and Health Safety Net. Eligibility for these programs is determined by comparing your family size and family income with the Federal Poverty Guidelines, which can be found on the mass.gov website.

For more information, or specific questions, please call our Financial Counseling department at (781) 624-4329.

Request an Estimate

If you wish to get an estimate on a specific procedure or service, please enter your information into our Request an Estimate tool. Please note that charges change frequently and what is listed may not represent your exact cost.

Provider Groups

This is a list of physician practices or groups who may provide emergency or medically necessary care to you while you are at South Shore Hospital and/or one of our satellite outpatient facilities. This list includes the contact information for each such provider/provider group. These practitioners may bill you separately for their services. While encouraged to do so, they do not need to follow South Shore Hospital’s Credit & Collection and Financial Assistance Policy and they may accept different insurance.

Laboratory Services

If you will be seeking lab work at any SSH location, please note that the actual testing of the sample may be performed at another location, including at the Hospital, and that this may affect the cost of the testing and network coverage under the your health plan.  If you would like to obtain information on where your lab testing will be done so that you may contact your health plan with questions about coverage, you can contact our laboratory at (781) 261-4414.

No Surprises Act

For more information about the No Surprises Act, please check the Center for Medicare and Medicaid Services website.

You can also watch a recording of the Understanding Healthcare Costs / No Surprises Act Forum. 

You should also review one of several consumer guides publicly available on the internet to help explain these laws, for example, “Avoiding Surprises in Your Medical Bills: A Guide For Consumers” co-published by the Healthcare Financial Management Association, America’s Health Insurance Plans, and the American Hospital Association (the Surprise Bill Guide).  Read a version of the Surprise Bill Guide.

For more information about the Massachusetts Patients First Price Transparency Law, please check the Massachusetts website. This website also contains a Notice to Patients relating to the Massachusetts “Act Promoting a Resilient Health Care System that Puts Patients First." We encourage you to review this Notice to Patients carefully.

We note that these laws have been subject to several rounds of negotiations, regulatory delays, and, in the case of the NSA, litigation.  Consequently, patients are strongly encouraged to check these and other official governmental websites from time to time to assure that you understand the current state of these rapidly-changing rules.


Important Documents

You may receive several bills for the healthcare you received, specifically at South Shore Hospital. Bills differ based on your illness or condition; the number of physicians, nurses, and technicians who cared for you; how long you were hospitalized; the medications you received; and the supplies that were necessary to care for you.

Your medical condition may have required using outside experts to provide important tests and services. These fees are not included on the hospital's invoice. The names of some organizations that send you bills are similar—such as South Shore Cardiology, South Shore Radiology, and South Shore Hospital. We recommend that you carefully read your invoices to determine what services were provided and who is billing you for them.

Understanding the cost of care can be confusing. You should seek to understand the costs of each item or service and the network status of each facility and provider involved in your healthcare visit or stay. Consumers who do not have insurance or who intend to self-pay have the right to receive a good-faith estimate of expected charges. South Shore Hospital maintains a Price Transparency Tool, a machine-readable JSON file, for this purpose.

We also recommend that you consider using the form provided in the Surprise Bill Guide, or a similar form, to track cost information for your health care services. Read the Surprise Bill Guide.  

South Shore Hospital accepts nearly every major health insurance plan. Find the complete list of accepted insurance plans, here. 

If you have any questions about whether South Shore Hospital accepts your health insurance plan, please contact Patient Accounts at (781) 624-4120.

While encouraged to do so, some members of our medical staff do not accept the same insurance as South Shore Hospital or other members of the South Shore Hospital medical staff may accept. For example, there are physicians who are not employed by South Shore Hospital. These physicians work for independent practices and we may not know which health insurance programs they participate in. So it is recommended that you speak to these individual providers or practice groups before you receive services from them to ensure your care will be covered. Additionally, because plan names and benefits change frequently, call your insurer to learn the details of your plan's benefits. 

While your lab work may be collected at one South Shore Health location, the actual testing may be performed at another location. Common examples include:

  • Routine blood work ordered in preparation for or during your annual physical drawn at a South Shore Medical Center location, but couriered to our Core Laboratory at South Shore Hospital to have the actual testing performed.
  • Testing that is not currently available within South Shore Health Laboratories. Your sample may be sent to an outside reference lab. South Shore Health currently uses Quest Diagnostics as its primary reference laboratory.
  • Orders faxed or brought in from a provider outside of South Shore Health.

The changes mentioned above can affect your associated charges.

Should you have any questions about coverage of laboratory testing and the extent to which your health plan covers costs, please contact your insurer before undergoing testing.

Your benefits and coverage are a contractual agreement between you and your insurer; therefore, we are unable to provide any information on what may or may not be covered.

However, we can provide you with the information you will need to contact your insurer to see if the testing your provider has ordered for you is a covered service.

For questions about pricing, call our Pricing Estimation Line: (781) 624-3424. 

Call our financial counselors at (781) 624-4329 to determine if you are eligible for financial assistance, verify requirements, or to make an appointment with a financial counselor. The Financial Counselor’s office is located at South Shore Hospital in the Patient Access Department, in the McKim Family Lobby (main entrance).

Other programs include MassHealth and Medical Hardship.